Dear Rockstar Client Success Manager
If you’ve been searching countless lifeless job listings in the abyss of the online space...
And you’re looking for an exciting opportunity to join one of the fastest-growing online marketing agencies in the United States...
Then this will be the most important job listing you ever read.
Now a little about PEMA.io
We are a client acquisition agency that is growing FAST!
We help other businesses get a steady stream of high-quality meetings that convert to clients every month to help them grow and sustain their businesses.
Our main channels are Outbound LinkedIn and Cold Email.
We are passionate about people, and more than that, our mission is to End Entrepreneurial Poverty By Flooding Great Businesses with Dream Clients.
We do Digital Marketing on purpose with a focus on generating results.
But enough about us.
ARE YOU...
- Driven by excellence to produce high-quality work?
- A high performer with a killer work ethic?
- Passionate about people and making an impact?
- Extremely enthusiastic and energetic?
- Committed to non-stop learning and growing?
- Ready to take on the challenge and be the best...winning at all costs?
But before you get all excited, we'll stop you there
YOUR RESPONSIBILITIES INCLUDE:
- Acting as the main point of contact for the portfolio of online marketing clients, building a positive relationship as the representative for the company.
- Ensuring each and every client is successful. Taking extreme ownership over the results of the clients you manage
- Providing clients with ongoing guidance and coaching, so they get the most value out of the program and hit their goals
- Driving new business growth through upsells and cross-sells
- Managing and overseeing the client journey through project management and ensuring tasks are completed according to assigned timelines
- Maintaining close relationships and communication with the Sales department
- Providing feedback to help us streamline the program and Client Success delivery
- Working hand-in-hand with the Account Management/Appointment Setting team as they fulfill the backend of the process. Be a great leader, facilitator, and mentor
- Assist with mentoring and training new employees
Look, our ideal candidate will have an ‘I got this’ attitude...they will be solution-focused with a proven track record in Account Management, Client Relations and Digital Marketing.
You will have to possess the ability to run through walls to get to a solution.
And won’t be the type of person who throws their hands in the air and gives up at the first sight of a challenge.
What will a day in the life look like?
💻 Onboarding new clients and conducting a strategy session to get to know the ins and out of their business and what sets them apart.
🔔 Answering client questions in Slack and ensuring questions are answered in our online community.
🎉 Celebrating with clients when they hit milestones and guiding them on their next milestones.
📚 You’ll have a full library of resources, books, courses, and seminars to take your skills to the next level, including an intensive training program to make you a Ninja Assassin Marketer.
🚀You’ll also be working directly with the founders of the company and helping take it to the next level.
So...If you’ve been looking for your opportunity to get your foot in the door with a fast-growing company...
Take ownership of a portfolio of clients and prove you have what it takes to succeed…
Then this job description has no doubt been like a breath of refreshingly crisp winter air.
HERE'S WHAT TO DO NEXT
Please take the time to write a Cover Letter that tells us about YOU.
Not some wishy-washy cover letter explaining everything we can already see on your resume.
We want the details.
The juice.
The nitty-gritty.
Specifically, why you think you would be the perfect fit for this role.
If you can’t take the time to do this.
Please don’t waste our time or yours by applying.
Best of luck!
The PEMA Tribe
P.S. If this job description excited you even just a little bit. And you believe that you are indeed the Rockstar Client Success Manager we’re looking for...
Then please write and send your cover letter ASAP as we're currently interviewing for this position, and we're sure it will get filled fast.
Who knows. Maybe it will be a fit, and maybe it won’t.
And maybe, just maybe, this will turn out to be the best job you've ever had.
REQUIREMENTS
- Understand the online coaching/online marketing space.
- Well-rounded knowledge of digital marketing, lead generation, or direct response marketing (Knowledge of LinkedIn or cold Email lead gen a plus!)
- Highly organized and process driven
- Exceptional customer service is KEY!
- Confident in setting and managing client expectations.
- Confident in up-selling and retaining clients.
- Energized by being on calls with clients (this doesn’t exhaust you), and enjoy working remotely
Benefits
What we're offering:
- The opportunity to work from anywhere in the world. Our team is fully remote
- Extensive training and full support - we take training very seriously and will provide you with the industry's very best training, giving you the knowledge and confidence needed for greatness.
- Generous salary - we want the very best marketers and so will reward as such. This includes a base plus performance bonus
- Amazing growth prospects and upward mobility in our fast-paced agency.
If you’re still here reading this, then click the big apply button now and we can’t wait to speak with you ;-)
*Disclaimer: this role is not for the faint-hearted. You must have a proven track record of managing clients and understand online marketing. Must have the ability to turn any negative situation into a positive experience.
We move at a lightning pace! Only successful candidates will be contacted. If you haven't been invited via email to interview within 7 business days after submitting your application, unfortunately, you haven't been successful this time around!
We’re an Equal Opportunity Employer.
Excited to meet you!